Warranty Engineer


Plymouth, MI, US

Entry Level:  Professionals (3+ years)
Function:  Quality Management

Webasto Roof Systems Inc. is currently recruiting for a Warranty Engineer located at their Detroit Plant in Plymouth, MI. 


If you have Quality and Warranty experience within Automotive, then this position might be right for you!


Job Responsibilities:

  • Planning and execution of the quality concept in accordance with customer specific requirements and Webasto Standards
  • Implement and develop the service process
  • Initiator and champion of customer 8D reports (root cause analysis, corrective and preventive actions)   
  • Carry out and document process audits (internal and external) and verify their efficiency   
  • Key participant in the alignment of key process documentation for service process (Process Flow, PFMEA, CP, Process sheets, inspection sheets, safe launch checklists, etc...)   
  • Owner of the Service Control Plan
  • Responsible for customer KPI reporting through scorecard management and scorecard prediction for service
  • Active member of the plant team and the product development team, working with all functional areas to improve and meet customer expectations and demands   
  • Responsible for reporting scrap details to plant team and management   
  • Responsible for re-validation testing and mitigation of any testing failures   
  • Optimization of quality planning processes   
  • On time and professional handling of customer claims following customer specific requirements and 8D-methodology      
  • Execution of analyses incl. the application of statistical software (e.g. QS Status)   
  • Execution of capability and measurement capability studies to ensure that capabilities are given   
  • Participation in feasibility commitments, risk-analyses, creation of book of duty and implementation of required processes    
  • Customer PPAP and re-qualification releases for service
  • Initiate Deviation Requests  
  • Initiate production changes and/or sorts (quality alerts, containments/Q3) 
  • Warranty Part Analysis: Implement warranty process/system, follow NTF process, analysis, OEM part review, audit prep, AIAG & VDA compliance, etc. 
  • Warranty Data Analysis: Identify emerging issues, trend analysis, reporting, audit processes, lessons learned, interface with launch team, KPIs & Q-cockpit
  • Warranty Cost Reduction: Follow OEM guidelines, technical factor analysis & tracking, file claim disputes, cost analysis, cost negotiations, expense tracking
  • Follow Supplier Cost Recovery process, coordinate audits, analysis, cost negotiation and recovery tracking

Education & Experience:

  • Bachelor's Degree in Engineering or related field 
  • 3+ years experience in Quality and Warranty, preferably Tier supplier 
  • Change agent skills
  • Knowledge of VDA 6.3 and IATF requirements
  • Familiar with Q-tools & methods (8D, FMEA, SPC, PPAP, APQP)
  • Customer focus and drive
  • Experience with customer interface
  • Analytical skills - 6 Sigma capabilities



Webasto is an Equal Opportunity Employer. We do not discriminate against  race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, veteran or military status, or any other legally protected status. 

Nearest Major Market: Detroit