You can look forward to these exciting tasks:

• Monitor and review daily new customer claims through customer portals and internal systems.
• Identify and classify the nature of deductions (e.g., quality issues, logistic errors, warranty concerns, pricing discrepancies).
• Perform in-depth investigations using internal systems such as SAP QM11 to verify the status and validity of claims.
• Collaborate cross-functionally with departments including Quality, Logistics, Sales, and Warranty to resolve unclear or complex deduction issues.
• Coordinate with the Controlling/Finance team to support the creation and posting of credit notes for validated claims.
• Ensure claims are accurately cleared in the customer account and properly documented for audit and reporting purposes.
• Act as a liaison between the customer and internal teams to ensure clear communication and efficient resolution of disputes.
• Continuously track and follow up on open cases to ensure timely closure and compliance with company standards and customer agreements.

This is what you bring to us: 

• Bachelor's degree in Business Administration, Finance, Supply Chain, or related field.
• 2+ years of experience in claims management, customer service, or finance operations.
• Familiarity with SAP (especially QM11) and customer portals is highly preferred.
• Proficiency in MS Excel and other Microsoft Office tools.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented with the ability to manage multiple claims simultaneously.