IT User Support Specialist


Lexington, KY, US

Entry Level:  Professionals (3+ years)
Function:  Information Technology

Webasto Roof Systems Inc. is currently recruiting for an IT User Support Specialist located at their plant in Lexington, KY


If you have information technology experience in a manufacturing environment, then this position might be right for you! 



Job Responsibilities:

•Analyzing the user’s needs, initiating evaluations, and implementing new services
• Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems 
• Responding to user requests to research complex problems associated with the organization's telecommunications networks (voice and/or data) 
• Providing real-time end user ERP systems support, identifying problems and performing trainings to facilitate knowledge transfer and prevent problem reoccurrence 
• Acquiring, installing, and upgrading PC components & software and planning for/responding to service outages



Education and Experience:


•   Associate degree in Information Systems or related field and/or equivalent combination of education and experience preferred
•    10+ years in IT network / support / project management experience within a manufacturing environment preferred
•    Experience with ITIL preferred, Service Delivery and KPIs are a bonus
•    Experience in Microsoft products required
•    Experience with cyber security tools and policies
•    Mastery of the English language (verbal and written)
•    Ability to lift 35-50 lbs



Webasto is an Equal Opportunity Employer. We do not discriminate against  race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, veteran or military status, or any other legally protected status. 

Nearest Major Market: Lexington