Technical Trainer

Location: 

Fenton, MI, US

Entry Level:  Professionals (3+ years)
Function:  Sales

Webasto is looking for:

POSITION SUMMARY

Performs a variety of technical duties to support the WTNA customer base.

 

The ideal candidate will be experienced in working with customers to create quality solutions which support customized applications and high-quality trainings on-site at customer location, at Webasto Fenton facility, or in a virtual environment. This person must be well organized, flexible and enjoy the challenges of supporting and maintaining customer relations through retrofitting applications and providing technical training and support.  The Technical support person will train the dealer/customer on how to install our products to produce a certified installation, and to enhance the longevity of the product.

 

The ability to interact professionally with customers and staff members in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality is crucial to this role. Written and verbal communication skills coupled with a strong sense for creative aptitude, prioritizing work and attention to detail are equally important.

 

ESSENTIAL FUNCTIONS

Essential duties and responsibilities may include, but are not limited to, the following:

 

  1. Interact with customers via phone, email, in person in a classroom and/or shop environment.
  2. Technical hotline advisor / trainer / installer to OES and aftermarket customers as well as other departments within the company. Answers customer calls on technical hotline, to provide assistance to the customer by problem-solving and using quality tactics to ensure that the customer is helped, as required. Logs and maintains all technical customer calls on company provided CRM system.
  3. Assists Engineering Department with testing prototype and validation process as requested.
  4. Participates in teams to define and analyze root-cause of product failures. Evaluate and repair specific product(s), to ensure the quality of the product, as required.
  5. Staffs trade show or marketing events as a technical expert when needed or required.
  6. Assists in the development of technical documentation and training material as needed.
  7. Prepare and or execute training and installation materials as required and agreed with customer schedules, at the customer’s facility, specified location, or WTNA.  
  8. Additional duties and functions as assigned.

 

MINIMUM QUALIFICATIONS

Equivalent to the completion of high school is required.  2-Year Technical / Vocational School certificate with 5+ years prior experience in general automotive or light/medium/heavy duty vehicles or an equivalent combination of education and/or training and/or experience that provides this knowledge, skill and ability. ASE Certification required.

 

Knowledge and proficiency of:

  1. 12 / 24 volt electrical systems
  2. Vehicle based (mobile) heating and air conditioning systems
  3. Strong customer service and problem solving / diagnostic skills; well-versed in the creation of prototype and application solutions.
  4. Microsoft Office applications including Word, Excel, PowerPoint and Outlook
  5. Delivery of training material via instructor lead training methods
  6. Use of quality tools to ensure that installations/training to enhance the longevity of the product or to problem solve issues.
  7. Current office practices, equipment and calendar/work scheduling
  8. Safe work practices in office and shop environments
  9. Knowledge of Hazardous Communication and Right to know
  10. Follow ISO14001/9001, IATF/TS16949 processes, as required
  11. Everyone has the responsibility and right to stop production or shipment if they suspect product does not meet quality requirements

 

Ability to: 

  1. Interact and display interpersonal skills and professional demeanor
  2. Be detail oriented
  3. Be orderly, adaptable, professional, courteous, motivated and work well on their own or as a member of a team
  4. Perform many tasks at once, and handle responsibilities that can change on a daily basis, prioritize and meet deadlines
  5. Take responsibility and perform work utilizing independent judgment and initiative, making sound decisions to provide solutions to problems / concerns
  6. Convey information and details to customers, co-workers, superiors using strong verbal and written communication skills
  7. Communicate clearly and concisely, both orally and in writing. 
  8. Use independent judgment and initiative to interpret and follow oral and written instructions with attentiveness to detail
  9. Tactfully and courteously respond to customer requests and inquiries
  10. Maintain effective working relationships with those contacted during the course of work

 

 

Webasto is an Equal Opportunity Employer. We do not discriminate against  race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, veteran or military status, or any other legally protected status.