Position Summary:

Responsible for Customer order processing, updates and communication throughout the Customer order lifecycle. Works with Production and Supply Chain Management to obtain updates related to Customer orders.   

ESSENTIAL FUNCTIONS: Essential duties and responsibilities include, but are not limited to, the following:

1. Communicates with customers daily via phone and/or email regarding purchase orders, delivery dates, pricing, anticipated changes, and additional information as required.
2. Reviews purchase orders for correct part numbers, delivery address, quantities, and pricing.
3. Creates and schedules sales orders for shipment in ERP system.
4. Verifies production status, inventory levels and receipt dates before scheduling orders for shipments.
5. Responsible for customer communication via EDI, Customer Web Portals, and other communication tools as needed
6. The ability to interact and communicate directly with Customers. Maintain a professional, courteous and respectful approach when dealing with Customer interactions. Written and verbal communication skills, work and attention to details are equally important.
7. Communicates with Supply Chain, Production, Finance and other relevant departments on a daily basis

MINIMUM QUALIFICATIONS:

High School Diploma, additional education desired

Two years customer service experience

Experience with SAP R3 or S4/HANA desirable

Knowledge and proficiency of:

1. Excellent verbal and written communication skills
2. Proficient in Microsoft Outlook, Excel and other Microsoft programs
3. ERP and order entry transactions
4. Follow ISO14001/9001, IATF/TS16949 processes, as required.
5. Everyone has the responsibility and right to stop production or shipment if they suspect product does not meet quality requirements.

Ability to:

1. Act professionally and courteous to customers at all times
2. Solve problems
3. Interact with other departments

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, work is primarily performed indoors with extended periods at a computer, on the telephone, sitting or standing.  Employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, calculators, computers; reach with hands and arms; climb stairs; balance; stoop, kneel, talk or hear, taste or smell. The employee must regularly lift and/or move up to 10 pounds in order to move, lift and carry products. 

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.   Basic communication skills such as talking, seeing, and hearing are needed for frequent person-to-person contacts, and telephone usage. 

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to normal in-office weather conditions/environment.  The nature of the work has frequent interruptions; contact with the vendors and employees and requires communication skills coupled with constant exposure to confidential information.  May be required to work beyond normal working hours.

The noise level in the work environment is usually moderate.